HOME OWNERS PORTAL

Client Solutions

From the date of your Possession, you will have a one year builder’s warranty period with us here at Porchlight. First, we will complete your Orientation Meeting with you just prior to your Possession. We will identify any warranty Action Items that require our attention and we will communicate with you on those items until their completion. We will then also complete a 30 Day Orientation with you to review the education provided in your original Orientation (how things in your new Home operates, etc.) as well as review any warranty Action Items that may require our attention. At any time, you can contact us 24/7 on the Client Solutions system at: www.yourclientsolutions.com.

Beyond balancing your heat dampers, the heat and comfort level in your home is a personal preference. We would like to provide the below information to further assist: Your system was designed, balanced and approved to heat your home. In general, for personal room comfort, we recommend balancing the system/dampers, keeping furniture from covering heat registers and cold air returns, and keeping doors open to allow air flow between rooms.

Please note that certain variations in room temperature can be expected from directional orientation, the amount of glass within a room, airflow (if doors are closed as opposed to open) and whether or not the room is situated over an unheated area of the home such as a garage or exterior cantilever. (NOTE: master bedrooms often have larger windows and therefore increased heat loss due to the windows). With a forced air heating system, the efficiency of the furnace to move air can be dramatically compromised by a dirty air filter. The homeowner is responsible to maintain the heating system and replace the air filter on a regular basis. It is recommended that circulation fans run continuously during periods of cold weather to assist heat distribution throughout the home. As well, it is important to regularly check the exhaust vents at the exterior so that they are not obstructed with ice or debris.

http://www.saskenergy.com/saving_energy/tips.asp

For the lower level, basements often feel cooler for many reasons. The natural properties of a basement living space differ significantly in comparison to the main floor living area. Basement floors are made of concrete. Water vapour penetrates through the porous cement slab and walls, permeating the environment with dampness, moisture, and humidity. For these reasons lower basement levels feel cooler.

Seasonal Work is any work that is subject to exterior factors such as weather and site conditions which would include driveways and sidewalks, exterior painting, stonework and grading. Be confident that we want to complete Seasonal Work in the most timely fashion possible and schedule work to commence as soon as weather and site conditions allow - which includes the soil be absent of frost and excessive moisture. Seasonal Work is scheduled as efficiently as possible which includes, typically, work commencing on one side of the community and moving to the other side - not necessarily in order of Possession Dates. Don’t worry! We will get to your new Home and we will be sending updates to you via the Client Solutions System and your Community Facebook Pages so stay connected! Also, if you have any questions at any time, just let us know at: http://yourclientsolutions.com/

Canada Post sets up all mailboxes in our communities. Please contact them directly to set up mail delivery. They can be reached at 1-866-607-6301

www.canadapost.ca/web/en/home.page

You receive a copy of your Condominium Bylaws at the time that you sign your Offer to Purchase as well as at your Closing. If you look through your Offer to Purchase and Closing Documents and are unable to locate your Bylaws, let us know and we can send you a copy.

www.imperialproperties.ca/contact-us

For any and all information in respect to smoking in the common areas of your community or smoking within your home, please contact your property manager, Imperial Properties, as they can best provide you with this information.

Your property manager’s contact can be found either by visiting our website yourclientsolutions.com , click on Emergency Contacts, click on Property Manager or by visiting yourclientsolutions.com, click on Emergency Contacts, click on Property Manager

For any items that may require our attention post possession, we will be happy to coordinate appointments with you. Our Team is available Monday-Friday during regular business hours. Alternatively, you can provide us with a spare key and our Team will be happy to manage this appointment for you and return your key once the appointment has taken place.

Should you wish to add a privacy screen to your balcony, we encourage you to review your Bylaws and/or contact your Property Manager, Imperial Properties, as they can provide the best information on this matter.

You can find your property manager’s contact by visiting our website: yourclientsolutions.com , click on Emergency Contacts, click on Property Manager

We’re your Team here at Porchlight! Any questions you may have can go through our Client Solutions system at www.yourclientsolutions.com or simply click the “submit a request” link above.

Our Client Care Team is available to you from 8am to 4pm Monday to Friday however, you are most welcome to submit a request at any time and we will be sure to get back to you within 24hrs.

When submitting your request in Client Solutions, you have the option to upload a photo! Uploading a photo or video of the area within your home you are referring to in each request would be most helpful for our Team to review and this way we can schedule our Team and Trade Partners accordingly.

How to open up attachments

  • Click on the e-mail link will say “Client Solutions Request (Ticket number)”
  • Login into client solutions
  • Go to the ticket
  • Click on the attachments tab
  • Click on the attachment that is listed
    • This will then open up a new window and you will be able to see the attachment that is uploaded.

To upload a photo

  • Login into client solutions
  • Go to the ticket you’d like to add a photo or document to
  • Click on the attachments tab
  • Add Attachment then upload
    • This will then upload your attachment to the ticket.

Warranty

As a part of your warranty coverage, our team will provide a one-time service to repair any drywall deficiencies. As your home will likely continue to experience changes as it settles, we often recommend that you wait closer to the end of the one year period to schedule this appointment. This appointment covers repair of the cracks. It does not include paint.

We encourage you to check out the link below as your home warranty provider, Progressive Home Warranty, can provide you with any further information you may require.

http://municipalaffairs.alberta.ca/home_warranties_performance_guide

http://www.progwar.com/Media/ProgressiveWarranty/pdfs/Homeowners%20Information%20Guide.pdf

Absolutely. As your home settles and changes in the first year, squeaks may appear, and subsequently disappear with time. We can certainly address any major squeaks. We do however request, that you wait until closer to the one year anniversary date of your home to ensure that the necessary squeaks are addressed.

"Floor Squeaks in a new Home are common and are often within warranty standards which state, "Floors shall be free from squeaks that are repetitive and readily audible under normal loading conditions. Minor movement that causes a noise is inherent in certain floor coverings and is not a warrantable defect.

We also find that the season transitions, causing different humidity levels, can cause short lived squeaks that will change and shift throughout the lifetime of your new Home but should not be repetitive in nature."

As your house continues to change and settle we will review this closer to the end of the anniversary of your home. As we only do a one time service for this item. Please contact us closer to the one year anniversary date of your home and we will be happy to schedule this one time service.

Below is a link for your reference on the warranty for your flooring.

http://municipalaffairs.alberta.ca/home_warranties_performance_guide

http://www.progwar.com/Media/ProgressiveWarranty/pdfs/Homeowners%20Information%20Guide.pdf

For any items relating to your appliances, we will need to bring the manufacturer into the loop for service. We are more then happy to help begin this process for you! You can always connect with the supplier labeled in your home orientation package for assistance also.

If you contact Coast Appliances via the link below, they will be happy to provide you with the Manufacture’s contact information for your specific appliance.
http://www.coastappliances.com/

As a part of your warranty coverage, our team will provide a one-time service to repair any drywall deficiencies. As your home will likely continue to experience changes as it settles, we often recommend that you wait closer to the end of the one year period to schedule this appointment.

This appointment covers repair of the cracks. It does not include paint.
http://municipalaffairs.alberta.ca/home_warranties_performance_guide

http://www.progwar.com/Media/ProgressiveWarranty/pdfs/Homeowners%20Information%20Guide.pdf

This is natural movement, especially in the winter months during the extreme winters that are experienced in Regina. This has a name and it is called "truss uplift". It is normal in cold climates. This truss uplift is triggered by freezing temperatures causing the trusses in your roof to cinch up. It will relax again in the late spring and correct itself with the warm temperatures.

It is important to also note that a new home is in a drying stage in the first year of occupancy, so it is normal that as water escapes woods and surfaces for minor cosmetic cracks to appear. It is for this reason the extra drywall warranty certificate is offered to our new home owners.

http://municipalaffairs.alberta.ca/home_warranties_performance_guide

http://www.progwar.com/Media/ProgressiveWarranty/pdfs/Homeowners%20Information%20Guide.pdf

Home Maintenance

1. In the summer months the humidity is normally high and there is a lesser need or no need for the humidifier to run. In fact at time it can become so humid that basements may even need to be de-humidified to prevent doors and woodworks from swelling.

2. In the winter months the humidity is normally low and this requires a higher setting on the drip humidifier so to create more comfort and to prevent woodwork from cracking. There is more maintenance though with this as in the winter, running the humidifier often leads to condensations against cold exterior windows, so homeowner maintenance and vigilance is required during these months.

For more information, please check out the link below provided by our Trade Partners to ensure proper window maintenance and humidity control within your home.

http://canada.plygem.com/wps/portal/canada/canadaroot/support/careandmaintenance

http://www.allweatherwindows.com/the-pros/service/care-maintenance/

https://www.youtube.com/watch?v=oN94HeJSW58

With the extreme cold weather experienced in our climate, cool air convection off the window is a normal occurrence. As well, by closing doors and/or covering floor and wall vents, the heat and ventilation system are not allowed to function optimally and thus will create a cool room.

With ice and humidity, here is some further information we can provide to you regarding condensation on windows: Condensation on interior window surfaces is common during cold seasons. At temperatures below freezing, the condensate may form ice at the bottom of windows. You can lower the relative humidity within the home if window water condensation becomes excessive. Humidity is important during winter months so the humidifier should be set appropriately and not turned off. Also, you can reduce condensation on windows by continuously running the fan, opening doors and ensuring that vents are open and uncovered to encourage air circulation.

An important note for you: damage caused by dampness or condensation due to failure by the homeowner to maintain adequate ventilation and humidity, or failure to wipe/dry the affected area, is not considered to be a warrantable defect. Please ensure you are monitoring the condensation and humidity in your home throughout the winter season.

Below is a link we encourage you to check out as it provides great information on how to maintain the moisture within your home.

http://canada.plygem.com/wps/portal/canada/canadaroot/support/careandmaintenance

http://www.allweatherwindows.com/the-pros/service/care-maintenance/

First, your main floor has a main exhaust fan switch that controls the furnace. If the main exhaust switch is set to on, it will cause the furnace fan to function and as well the bath fan will run at the same time. This is code and required by the City of Regina.

If the main bath fan is turned on, then an override kicks in to run the furnace fan at the same time. This is also code and required by the City of Regina.

The furnace fan will run with the thermostat as heat is produced and furnace will require the fan to run. If you are in a period of time where you are not using heat, the fan would not kick in unless you exercise option 1 or 2 above.

Lastly, if on the thermostat, the fan is set to "ON" instead of "AUTO", the furnace fan will then run continuous at all times.

Please see the link below on a demonstration for how to manage the relative humidity within your home.

https://www.youtube.com/watch?v=oN94HeJSW58

There’s plenty to remember when it comes to new sod maintenance. We have attached some information for your review:

Stay Off New Sod

New sod needs time to establish a strong root system in your lawn. The first month is a critical time for establishing a healthy sod lawn. During the first weeks, avoid walking on the sod when possible. This includes people and pets, both of which can interfere with the root development. When you do need to walk on the sod for mowing or maintenance, limit the time and tread gently. Wait to place any lawn decorations or landscaping features on the sod.

Water the Sod:

Sod gives you an advantage because it doesn't need as much irrigation as grass seeds, but you still need to keep the sod moist to encourage growth. For the first six weeks, water the sod at least once a day to keep the area moist. If the weather is particularly hot, windy or dry, water your sod twice a day to help it grow well. Check the soil daily to ensure it isn't dry. Once the sod develops a strong root system, you can cut back on the watering schedule to only about once per week. If you receive rain, even less watering is needed.

Overwatering:

Yellow patches may indicate that your new sod is getting too much water. New sod requires more water than an established lawn to help establish its roots, but the watering schedule should gradually decrease. Typically, new sod requires five to 10 minutes of watering, two to three times daily for the first seven to 10 days after installation. Water enough to soak the first few inches of soil. In the second week, watering can be reduced to once daily, soaking about 1/4 inch of soil. After three weeks, reduce watering to every other day for another seven to 10 days, but water to about 1/2 inch soil depth. Once the sod has been in place for about four weeks, the roots should be established and watering can be cut back to once or twice per week.

Pet Urine:

Dog urine burns new sod and established lawns due to its high nitrogen content. This results in yellow or brown patches of sod. Increase watering to these areas to dilute the urine. In time, the new grass should grow normally, and your sod will regain its lush green color. If the problem is a neighbour’s pet entering your lawn, consider installing a fence or a shrub border to prevent easy access.

For any further information, please check out the link below as this information will be from your home warranty provider, Progressive Home Warranty.

http://municipalaffairs.alberta.ca/home_warranties_performance_guide

http://www.progwar.com/Media/ProgressiveWarranty/pdfs/Homeowners%20Information%20Guide.pdf

Yes, all garage doors require maintenance. We recommend a brief monthly routine as well as a comprehensive yearly maintenance routine:

Each month give a visual inspection of all parts of your door. Ensure tracks, rollers and hinges are clean and lubricated.

All moving parts should be free of debris and all nuts and bolts should be at least finger tight

Manually run your door through a complete cycle to make sure it runs smoothly.

Check the door balance by opening the door manually; the door should stay open by itself at about 3-4 feet off the ground. It should also stay open at the top, not dropping below the header.

If you suspect any excessive wear, damage or any other problem, contact a professional door dealer for servicing.

We recommend that your comprehensive annual maintenance check be done by a professional. They will do a complete check of your door system including the torsion spring balance.

Start by only heating the space you're using.

One of the biggest advantages of baseboard heating (compared to central heat) is that you only heat the rooms that you're using. But even if the heat is only on in the living room, turning it up higher than needed will bring your costs up.

To save energy, always turn your thermostats down at night when you're sleeping, and consider lowering the heat all the time in rooms you don't use or when you are away.

Heating costs rise about five per cent for every degree above 20°C (68°F) that you set your thermostats

Most people are comfortable:
Reading, or watching TV at 21ºC (70°F)
Working around the house at 20ºC (68°F)
Sleeping at 16ºC (61°F)
And don't forget to ensure that your heaters are ready to deliver all that heat they're creating. Keeping baseboard heaters free of dust and dirt (try giving them a good vacuuming before turning them on for the first time in the fall), and away from furniture, heavy carpets and drapes ensure the most heat is delivered from the baseboard to the room. Keeping your heaters free from obstructions is also important to minimize fire risk.

We encourage you to review the links below as there are many tips you can utilize to help save the energy within your home and help reduce costs.

https://www.bchydro.com/news/conservation/2013/winter-electric-heating-efficiency.html

http://www.eweb.org/saveenergy/home/baseboard

http://joneakes.com/jons-fixit-database/877-HOW-CAN-I-INCREASE-THE-EFFICIENCY-OF-ELECTRICAL-BASEBOARD-HEATERS

Changing your garage door pin is normally quite easy. Most garage door openers have a "learn" button on the back of the opener itself. If you push this button then punch in your new code, this should change the code to your desired numbers.

Interior doors along with other wood & painted finishes can be affected by seasonal humidity levels and this is normal. These swings in humidity may cause doors and jambs to swell, resulting in temporary rubbing. Normal homeowner maintenance includes controlling indoor humidity levels to prevent permanent warping of doors.

http://canada.plygem.com/wps/portal/canada/canadaroot/support/careandmaintenance

Water, Heat & Electricity

Good news, there is a high likelihood that this is just a GFCI that needs to be reset. Ground fault circuit interrupt, or GFCI, outlets are a safety device that break a circuit if a current imbalance occurs. They should be tested at least once a month. These outlets provide a "Test" and "Reset" button on them for easy testing of whether or not the circuit interrupt function is working. Resetting a GFCI outlet is required if the circuit trips or after you have tested the outlet, as the test button breaks the circuit.

To reset the GFCI:

Turn off any appliances plugged into the GFCI breaker. This ensures no appliance damage when re-engaging the circuit. Locate the button next to the "Test" button that says "Reset" on it, and press it.

Turn the appliances back on to ensure the outlet works.

Feel free to check out the link below to watch a video tutorial on how to reset the GFCI on your outlets.

https://www.youtube.com/watch?v=L-pVEOu_Be0

This is likely a lamp plug. In any room that does not have a light fixture we are required by code to have a switch that will control a plug in the room. The intent is that you would have a lamp plugged into the outlet and you can control it by both the switch as well as the lamp itself. As a general rule this would be opposite of your cable outlets.

We have provided a link below for your review demonstrating how to utilize the switch for your lamp plug.

https://www.youtube.com/watch?v=fqxqYFYkcVY

During severe weather (such as sub-zero temperatures and blowing snow), high-efficiency hot water heaters/furnaces suffer the risk of failing to ignite if the air intake or exhaust are blocked by accumulating snow or ice. Homeowners are reminded that high-efficiency appliances such as these hot water heaters/furnaces require a bit more maintenance to help them work at their peak efficiency.

If you experience a failure in your hot water heater/furnace during severe weather, please follow these steps:

Unplug the water heater/furnace from the electrical connection

Clear the snow and/or ice from the outside vent intake and exhaust. These are easy to recognize: they protrude from your house two or three feet and are black and white plastic pipes. Usually you will find four, two from the furnace (if applicable) and two from the water heater.

Once the vents are cleared, plug the hot water heater back into the electrical connection

The hot water heater/furnace should restart on its own.

These hot water heaters are electronic and do not have a pilot light.

If your hot water heater is not working or will not restart, please access the Emergency Contact Numbers for immediate assistance or your property manager should the intake vent be in a common property location such as the roof.

All emergency numbers can be found at: yourclientsolutions.com and your property manager can be contacted at: http://www.imperialproperties.ca/contact-us, http://www.acclaimcondomanagers.com/ or http://charan.co/contact depending on your community.

In case of an emergency such as no heat, please contact our Trade Partner via their emergency line located on our website. We do encourage you to create a ticket in Client Solutions requesting service on your no heat emergency and we will be happy to follow up with our Trade Partner on the appointment that took place.

All Emergency contacts can be found on our website

http://yourclientsolutions.com/

In case of an emergency such as no water or a possible water leak, please contact our Trade Partner via their emergency line located on our website. We do encourage you to create a ticket in Client Solutions requesting service on your emergency and we will be happy to follow up with our Trade Partner on the appointment that took place.

All Emergency contacts can be found on our website

http://yourclientsolutions.com/

In case of an emergency such as a gas smell, please contact our Trade Partner via their emergency line located on our website. We do encourage you to create a ticket in Client Solutions requesting service on your emergency and we will be happy to follow up with our Trade Partner on the appointment that took place.

All Emergency contacts can be found on our website

http://yourclientsolutions.com/

Your main gas shut off will be a lever connected to your main Gas feed into your home. Your gas will come into your basement close to where your gas meter in located. If you follow that gas line it will lead close to your furnace, this is where your main shut off valve will be. Please see the attached photo to help you out.

If this is an emergency please contact the appropriate trade as indicated on the emergency contact sheet. If you have any other questions please do not hesitate to reach out to us anytime!

All Emergency contacts can be found on our website

http://yourclientsolutions.com/

Your main water line will come into your home through you basement slab, typically this will be found in your mechanical room close to an exterior wall. If you follow the water lines from the basement floor it will lead to a lever.

This is your main water shut off, there will be one on each side of your city water meter, this is incase the city ever needs to complete any services to the meter.

Please see the attached photo showing you what this will look like.
If this is an emergency please contact the appropriate trade as indicated on the emergency contact sheet.
If you have any other questions please do not hesitate to reach out to us anytime!

All Emergency contacts can be found on our website
http://yourclientsolutions.com/

Depending on your project you may or may not have a main power shut off in your home. If you have a larger breaker above the rest this will be your main shut off, by turning this you will shut off your entire breaker panel. Some townhomes have the main power shut off outside with the power meters. If this is the case, you can always shut off each individual breaker. It is important to maintain an appropriate temperature in the winter months so that your home does not freeze up.

If this is an emergency please contact the appropriate trade as indicated on the emergency contact
Sheet.

If you have any other questions please do not hesitate to reach out to us anytime!

http://yourclientsolutions.com/

Typically, a slight smell of sewer gas is easily remedied by the below recommended steps:

Basement Floor Drains should be covered with a cap or temporarily with cloths/rags to prevent sewer gases from entering the home.

Homeowners can maintain the water barriers by pouring water down the drains to reduce sewer gases from entering the home.

Optional automatic drain-trap primers may also be installed so that a small amount of water is periodically delivered.

Unused plumbing fixtures such as sinks, showers etc if unused can also dry out and emit sewer gas. Homeowners can maintain the water barriers by using the fixtures more often or by pouring water down the drains periodically.

However, if a strong and persistent sewer gas smell is present and remains after you have taken the above steps, please utilize the Emergency Contact Numbers (www.yourclientsolutions.com, click on your community, click on emergency contacts) for immediate assistance.

First, your main floor has a main exhaust fan switch that controls the furnace. If the main exhaust switch is set to on, it will cause the furnace fan to function and as well the bath fan will run at the same time. This is code and required by the City of Regina.

If the main bath fan is turned on, then an override kicks in to run the furnace fan at the same time. This is also code and required by the City of Regina.

The furnace fan will run with the thermostat as heat is produced and furnace will require the fan to run. If you are in a period of time where you are not using heat, the fan would not kick in unless you exercise option 1 or 2 above.

Lastly, if on the thermostat, the fan is set to "ON" instead of "AUTO", the furnace fan will then run continuous at all times.